We offer free worldwide delivery, and all orders are shipped from France via tracked letter post _ Every parcel includes a tracking number. You can follow your order using this number on your local postal service's website. Here are our estimated...

Here are the average delivery times for each region. Please note that these are indicative and may vary slightly depending on the carrier or time of year.Some countries may apply customs fees in certain cases, such as the United Kingdom, Switzerland, Canada, and Brazil.We are currently experiencing some delays in shipping to Israel due to technical issues with our local partner.<table border="1" cellpadding="8" cellspacing="0" style="border-collapse: collapse; width: 100%;"><thead><tr><th style="text-align: left;">Region</th><th style="text-align: left;">Countries Served</th><th style="text-align: left;">Estimated Delivery Time</th></tr></thead><tbody><tr><td>Europe (EU)</td><td>Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden</td><td>4 to 7 business days</td></tr><tr><td>Europe (non-EU)</td><td>Albania, Andorra, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Isle of Man, Jersey, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Ukraine, United Kingdom</td><td>4 to 7 business days</td></tr><tr><td>Africa</td><td>Botswana, Ivory Coast, Morocco, R&#xE9;union, South Africa</td><td>4 to 10 business days</td></tr><tr><td>Asia</td><td>Armenia, Bahrain, China, Hong Kong, India, Israel, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Macao, Malaysia, Maldives, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam</td><td>6 to 9 business days</td></tr><tr><td>North America / Central America</td><td>Canada, United States, Mexico, Guatemala, Panama, Barbados, Bermuda, Cayman Islands, British Virgin Islands, Guadeloupe, Martinique, Saint Martin, Greenland</td><td>5 to 8 business days</td></tr><tr><td>South America</td><td>Argentina, Brazil, Chile, Colombia, Uruguay</td><td>7 to 15 business days</td></tr><tr><td>Oceania</td><td>Australia, New Zealand, New Caledonia, French Polynesia, Vanuatu</td><td>5 to 8 business days (we&#x2019;ve experienced some delays recently)</td></tr></tbody></table>

What are your delivery methods, timelines, and shipping countries?

Once your order is placed and confirmed, please allow up to 1 business days before it is shipped. This time allows us to carefully prepare your order and ensure the quality of the items. As soon as your package is shipped, you will receive a confirma

Once your order is placed and confirmed, please allow up to 1 business days before it is shipped. This time allows us to carefully prepare your order and ensure the quality of the items.As soon as your package is shipped, you will receive a confirmation email with a tracking number to follow your order&#x2019;s progress.

How long does it take before my order is shipped ?

You can track your order anytime, using one of the following methods: From your customer account, under the ÒMy ordersÓ section Or via our tracking page, using your order reference or your email address and delivery postcode And no worries — we'll...

Once your order is shipped, you&#x2019;ll receive an&#xA0;email containing a tracking link. We recommend using that link directly to follow your parcel in real time.Please note that tracking updates can take up to 48 hours &#x2014; no worries, that&#x2019;s completely normal.Your tracking number remains the same throughout the delivery process, even when your parcel is handed over to a local carrier in your country.You can also check the local carrier&#x2019;s website (e.g. USPS in the US, Royal Mail in the UK, Deutsche Post in Germany, etc.) &#x2014; always with the same tracking number from your email.In some countries (e.g. Saudi Arabia, Albania, Argentina, Australia...), tracking updates may be partial or unavailable.In that case, please contact us via <a data-start="1376" data-end="1496" rel="noopener" target="_new" href="https://agapee.com/fr/pages/contact?srsltid=AfmBOooFha6ON_kr9HlJtTZFkodmFcjK-L79m3z5GthzgMM_Fn5n-U_y">our contact form</a> &#x2014; we&#x2019;ll be happy to help you locate your parcel.

How can I track my order?

If your order is being delivered outside the European Union, customs fees may apply upon arrival. These charges depend on your country's regulations and are the responsibility of the recipient. This may apply to destinations such as the UK,...

United States A 15% tariff tax will be collected upon delivery by U.S. customs.United Kingdom Orders up to &#xA3;135 are delivered with no extra charges. For higher amounts, UK import VAT may apply upon delivery.Outside the European Union If your order is being delivered outside the European Union, customs fees may apply upon arrival. These charges depend on your country&apos;s regulations and are the responsibility of the recipient.

I live abroad — will I have to pay customs duties?

Your order should be delivered by your local post office, directly into your physical mailbox. If there are updates missing or delays, we recommend checking your tracking information and contacting your local post office as they often have the most a

Your order should be delivered by your local post office, directly into your physical mailbox.&#xA0;If there are updates missing or delays, we recommend checking your tracking information and contacting your local post office as they often have the most accurate and updated information.&#xA0;In case your package is lost, or if you need help locating your order, please contact us via our online <a href="https://agapee.com/pages/contact">contact form</a>.

What should I do if my package is delayed or not delivered?

Tracking updates may occasionally be delayed due to factors such as customs processing or local postal service delays. This is completely normal and quite common — in many cases, the tracking will only update once the package has cleared customs or r

Tracking updates may occasionally be delayed due to factors such as customs processing or local postal service delays. This is completely normal and quite common &#x2014; in many cases, the tracking will only update once the package has cleared customs or reached the local delivery center.Please rest assured that this process can take up to 5 business days.If no new tracking event appears after this period, or if you have any concerns, feel free to reach out to us through our online <a href="https://agapee.com/pages/contact">contact form</a> &#x2014; we&#x2019;ll be happy to assist you !

Why isn't my tracking information updating?

If your parcel is marked as delivered but you haven’t received it, please go through the following steps before contacting us:. Double-check the shipping address provided when placing your order.If you paid using PayPal or Apple Pay, the delivery add

If your parcel is marked as delivered but you haven&#x2019;t received it, please go through the following steps before contacting us:<ol data-start="291" data-end="785"><li data-start="291" data-end="498">Double-check the shipping address provided when placing your order. If you paid using PayPal or Apple Pay, the delivery address used is the one linked to your PayPal or Apple Pay account.</li><li data-start="500" data-end="644">Check the tracking link sent by email &#x2014; your package may have been delivered to a pickup point or held at your local post office.</li><li data-start="646" data-end="785">Ask around: check with your neighbors, building manager, or anyone else who may have accepted the parcel on your behalf.</li></ol>If after these steps you&#x2019;re still unable to locate your order, please reach out to us via our online <a href="https://agapee.com/pages/contact">contact form</a>.&#xA0;

What should I do if my order is marked as delivered but I haven’t received it ?

No worries If you're not available at the time of delivery, your parcel may: Be automatically redelivered on the next business day Or, if a second attempt fails, be dropped off at a nearby pick-up point or post office You can track your parcel...

If you&apos;re not available at the time of delivery, your parcel may :1. Be automatically redelivered on the next business day2. Or, if a second attempt fails, be dropped off at a nearby pick-up point or post officeYou can track your parcel using your tracking number directly on your local postal service&apos;s website.Also, don&apos;t forget to check your email inbox or physical mailbox &#x2014; some carriers may be waiting for a delivery instruction from you (like rescheduling or selecting a pick-up point).

I'm not home to receive my package — what can I do?

If your package is returned to us, we will issue a refund as soon as tracking confirms the return. This allows you to receive your refund quickly, without waiting for us to physically receive the package.

If your package is returned to us, we will issue a refund as soon as tracking confirms the return.&#xA0;This allows you to receive your refund quickly, without waiting for us to physically receive the package.

What happens if my package is returned to you?

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In this section, you'll find all the information related to your order's shipment: delivery methods, estimated timelines, countries we ship to, and how to track your parcel in real time.

Shipping & Tracking