Why isn't my tracking information updating?Updated 2 months ago

Tracking updates may occasionally be delayed due to factors such as customs processing or local postal service delays.

This is completely normal and quite common — in many cases, the tracking will only update once the package has cleared customs or reached the local delivery center.

Please rest assured that this process can take up to 5 business days.

If no new tracking event appears after this period, or if you have any concerns, feel free to reach out to us through our online contact form — we’ll be happy to assist you !