What should I do if my order is marked as delivered but I haven’t received it ?Updated 2 months ago

If your parcel is marked as delivered but you haven’t received it, please go through the following steps before contacting us:

1. Double-check the shipping address provided when placing your order.
   If you paid using PayPal or Apple Pay, the delivery address used is the one linked to your PayPal or Apple Pay account.

2. Check the tracking link sent by email — your package may have been delivered to a pickup point or held at your local post office.

3. Ask around: check with your neighbors, building manager, or anyone else who may have accepted the parcel on your behalf.

If after these steps you’re still unable to locate your order, please reach out to us via our online contact form.