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Payment

Find here all the information related to placing an order, accepted payment methods, billing, and order confirmations. This section also covers questions about possible customs duties or import taxes, depending on the country of delivery.

Manage order

Find all the information here about updating your shipping address, canceling, or modifying your order.

Shipping & Tracking

In this section, you'll find all the information related to your order's shipment: delivery methods, estimated timelines, countries we ship to, and how to track your parcel in real time.

Returns & Refunds

Want to return an item or request a refund? This section walks you through every step: return conditions, deadlines, how to proceed, and how refunds are processed.

Warranty

If your piece shows unusual deterioration not related to normal wear or improper handling, this section outlines what our warranty covers, how long it lasts, and how to submit a request.

Product & Collection

This section provides detailed information about our products and collections: features, materials, care instructions, and the story or inspiration behind each creation.

My Account

This section allows you to manage all your customer account information: creation, login, updating your details, tracking your orders, and managing your preferences.

Articles

Holiday Season: Deliveries & Returns

During the Holiday Season, our deliveries & returns are adjusted. Our deliveries are guaranteed by Dec. 24th for orders placed before the following dates:. Starting November 24th, our return/exchange window is extended until Jan. 31st (vs our usual 3

Holiday Season: Bundles offers - Returns & Refunds

Over the Holiday Season, our special bundle offers show specificities regarding returns & refunds. In a nutshell: please contact us directly should you wish to return one or all products. Refund terms will vary depending on the type of return. You ha