Agapée

United States A 15% tariff tax will be collected upon delivery by U.S. customs.United Kingdom Orders up to &#xA3;135 are delivered with no extra charges. For higher amounts, UK import VAT may apply upon delivery.Outside the European Union If your order is being delivered outside the European Union, customs fees may apply upon arrival. These charges depend on your country&apos;s regulations and are the responsibility of the recipient.

If your order is being delivered outside the European Union, customs fees may apply upon arrival.

These charges depend on your country's regulations and are the responsibility of the recipient.

This may apply to destinations such as the UK, Switzerland, Canada, Brazil, and other non-EU countries.

I live abroad — will I have to pay customs duties?

Shipping & Tracking

What type of payment do you accept?

How does final check-out work?

How do I use my gift card?

Is my payment data safe?

I can’t validate my payment, what should I do ?

Payment

Is my order confirmed ?

Can I change my shipping address ?

Is it possible to add a personalized note to my order?

Can I change the email address linked to my order ?

Manage order

What are your delivery methods, timelines, and shipping countries?

How long does it take before my order is shipped ?

How can I track my order?

What should I do if my package is delayed or not delivered?

Why isn't my tracking information updating?

What should I do if my order is marked as delivered but I haven’t received it ?

I'm not home to receive my package — what can I do?

What happens if my package is returned to you?

What are the return conditions ?

How to return my order ?

When will I receive my refund ?

How can I track the return of my order?

Returns & Refunds

How to use the warranty ?

Do you offer a repair service?

I lost my piece of jewelry

My jewelry is tangled

Warranty

The piece I wanted is no longer available — what can I do?

How do I choose the right size?

What materials are your jewelry made of?

Is it possible to personalize a piece of jewelry?

Do you offer gift cards?

How do I care for my jewelry?

Is Agapée jewelry water-resistant and hypoallergenic ?

Product & Collection

How do I access my account?

How do I update my account information?

How do I delete my account?

How do I delete all of my personal data?

How do I manage my newsletter subscription?

My Account

Holiday Season: Deliveries & Returns

Holiday Season: Bundles offers - Returns & Refunds

I live abroad — will I have to pay customs duties?Updated 2 months ago