Our warranty covers any wear not related to improper care or handling (including oxidation). Find our care tips here. Our warranty applies to : Manufacturing defects (such as issues with clasps, soldering, or assembly) Abnormal oxidation, provided...

How to use the warranty ?

We do not offer a repair service. If you're experiencing an issue with your jewelry, feel free to contact us via our [contact form] — if it falls under our warranty, we may offer you a replacement or a store credit, depending on availability.

We do not offer a repair service.If you experience an issue with your jewelry, please contact us via <a data-start="222" data-end="269" rel="noopener" target="_new" href="https://agapee.com/a/return">our contact form</a> &#x2014; if your purchase is covered by the warranty, we may offer you a replacement or store credit, depending on availability.

Do you offer a repair service?

We understand how meaningful a piece of jewelry can be. Unfortunately, if a jewel is lost, we're unable to offer a free replacement. If the model is still available, you're welcome to order it again via our website.

We understand how meaningful a piece of jewelry can be.Unfortunately, if a jewel is lost, we&apos;re unable to offer a free replacement.If the model is still available, you&apos;re welcome to order it again via our website.

I lost my piece of jewelry

Fine chains can occasionally get tangled, especially when stored or carried while traveling. Here are a few gentle tips to help prevent it: Remove your jewelry before going to bed — movement during the night can cause knots. Store your necklaces...

Fine chains can occasionally get tangled, especially when stored or carried while traveling. Here are a few gentle tips to help prevent it :<ol><li style="font-size: 16px;">Remove your jewelry before going to bed &#x2014; movement during the night can cause knots.</li><li style="font-size: 16px;">Store your necklaces or bracelets in their Agap&#xE9;e pouch, with the ends of the chain slightly sticking out to help reduce the risk of tangling.</li><li style="font-size: 16px;">When traveling, it&apos;s best to keep one piece per pouch to protect each jewel individually.</li></ol>If your piece is already tangled, lay it flat and carefully loosen the knot using a thin pin or sewing needle, without pulling.

My jewelry is tangled

Agapée

If your piece shows unusual deterioration not related to normal wear or improper handling, this section outlines what our warranty covers, how long it lasts, and how to submit a request.

Warranty

What type of payment do you accept?

How does final check-out work?