Agapée

We understand how meaningful a piece of jewelry can be.Unfortunately, if a jewel is lost, we&apos;re unable to offer a free replacement.If the model is still available, you&apos;re welcome to order it again via our website.

We understand how meaningful a piece of jewelry can be.
Unfortunately, if a jewel is lost, we're unable to offer a free replacement.

If the model is still available, you're welcome to order it again via our website.

I lost my piece of jewelry

Warranty

What type of payment do you accept?

How does final check-out work?

How do I use my gift card?

Is my payment data safe?

I can’t validate my payment, what should I do ?

Payment

Is my order confirmed ?

Can I change my shipping address ?

Is it possible to add a personalized note to my order?

Can I change the email address linked to my order ?

Manage order

What are your delivery methods, timelines, and shipping countries?

How long does it take before my order is shipped ?

How can I track my order?

I live abroad — will I have to pay customs duties?

What should I do if my package is delayed or not delivered?

Why isn't my tracking information updating?

What should I do if my order is marked as delivered but I haven’t received it ?

I'm not home to receive my package — what can I do?

What happens if my package is returned to you?

Shipping & Tracking

What are the return conditions ?

How to return my order ?

When will I receive my refund ?

How can I track the return of my order?

Returns & Refunds

How to use the warranty ?

Do you offer a repair service?

My jewelry is tangled

The piece I wanted is no longer available — what can I do?

How do I choose the right size?

What materials are your jewelry made of?

Is it possible to personalize a piece of jewelry?

Do you offer gift cards?

How do I care for my jewelry?

Is Agapée jewelry water-resistant and hypoallergenic ?

Product & Collection

How do I access my account?

How do I update my account information?

How do I delete my account?

How do I delete all of my personal data?

How do I manage my newsletter subscription?

My Account

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I lost my piece of jewelryUpdated 2 months ago