Agapée

<p><span id="isPasted" style="color: rgb(27, 12, 8); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.16px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">After having had hundreds of thousands of purchases through our website, we are here to assure you that your bank details are safe when shopping with us. We use physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information for all financial transactions.</span></p>

After having had hundreds of thousands of purchases through our website, we are here to assure you that your bank details are safe when shopping with us. We use physical, electronic, and administrative procedures to safeguard the confidentiality of y

Is my payment data safe?

Payment

What type of payment do you accept?

How does final check-out work?

How do I use my gift card?

I can’t validate my payment, what should I do ?

Is my order confirmed ?

Can I change my shipping address ?

Is it possible to add a personalized note to my order?

Can I change the email address linked to my order ?

Manage order

What are your delivery methods, timelines, and shipping countries?

How long does it take before my order is shipped ?

How can I track my order?

I live abroad — will I have to pay customs duties?

What should I do if my package is delayed or not delivered?

Why isn't my tracking information updating?

What should I do if my order is marked as delivered but I haven’t received it ?

I'm not home to receive my package — what can I do?

What happens if my package is returned to you?

Shipping & Tracking

What are the return conditions ?

How to return my order ?

When will I receive my refund ?

How can I track the return of my order?

Returns & Refunds

How to use the warranty ?

Do you offer a repair service?

I lost my piece of jewelry

My jewelry is tangled

Warranty

The piece I wanted is no longer available — what can I do?

How do I choose the right size?

What materials are your jewelry made of?

Is it possible to personalize a piece of jewelry?

Do you offer gift cards?

How do I care for my jewelry?

Is Agapée jewelry water-resistant and hypoallergenic ?

Product & Collection

How do I access my account?

How do I update my account information?

How do I delete my account?

How do I delete all of my personal data?

How do I manage my newsletter subscription?

My Account

Holiday Season: Deliveries & Returns

Holiday Season: Bundles offers - Returns & Refunds

Is my payment data safe?Updated 2 months ago